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Raffles Jakarta - Raffles Concierge
Raffles Jakarta - Raffles Concierge

Raffles Concierge

We are delighted to introduce Ben as the newest member of Les Clefs d’Or Indonesia, the distinguished association of concierges identifiable by the golden crossed keys on their lapels.
Committed to professional development, these members strive to set new standards for guest service excellence.

To earn the privilege of wearing the golden keys, aspiring members must have several years of experience as a hotel concierge, pass comprehensive testing, and demonstrate their ability to provide the highest quality of service. With over 100 million guests served annually, Les Clefs d’Or members cater to an infinite variety of requests ranging from the every day to the extraordinary.

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62 21 2988 0888

The Teamaker’s Private Reserve is an ecletic collection of rare, fine teas, each handpicked by Merril J. Fernando, Founder of Dilmah, to represent the finest in tea.

Showing a myriad of flavours, textures and colours, the teas in this collection represent the finest in teamaker’s world of tea. Dilmah was the first producer-owned tea brand, and offered tea ‘picked, perfected and packed’ at the origin. Unlike the multi-origin blends that monopolised supermarket shelves, Dilmah brought tea that is freshly packed at the source and therefore rich in flavour and natural goodness. Dilmah is unique; a brand that is founded on a passionate commitment to quality and authenticity in tea, it is also a part of a philosophy that goes beyond commerce in seeing business as a matter of human service. This is what makes Dilmah the first ethically produced tea.

Merrill J Fernando has been felicitated for his determination in bringing the finest tea to the world, for his commitment to genuine ethics and his perseverance in encouraging his peers to share his belief in both.

Our Tea Menu from The Teamaker’s Private Reserve:

Imperial China Natural Jasmine Tea

Lover’s Leap Estate Pekoe I

Somerset Estate Original Breakfast

Single Estate Earl Grey

Mango Scented Doombagastalawa Estate FBOP

Ginger and Rose Scented Doombagastalawa Estate FBOP

Chamomile Flowers

Available at The Writers Bar

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62 21 2988 0888

Explore gastronomy, well-being, culture, and celebration designed by Raffles in over 20 destinations around the world. Treat yourself to an experience or gift it to another. Be part of the Raffles society and discover the spirit of generosity that makes Raffles your place to be.

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62 21 2988 0888

Raffles butlers are renowned for gracious and thoughtful service. In a city where your time is precious, your personal butler attends to the smallest details to ensure your affairs proceed seamlessly.
Known as its legendary butler service from its origin, Raffles Singapore, Raffles Jakarta personalized Butler Service is discreet, attentive, and intuitive. The service they render comes straight from the heart.

Raffles Jakarta butlers are trained by Heilbron Hospitality which specializes in the training of high-calibre individuals for the luxury hotel industry worldwide, where they focus on the advanced training of hospitality professionals to the level of Butler.

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t +62 2988 0888

Before opening our doors to the public, Raffles Jakarta has created bespoke creations for our guests, ranging from bathrobe to bespoke tea by TWG Tea. The bathrobe is designed by Oscar Lawalata with design inspirations from Hendra Gunawan artworks as well as local batik patterns, available at the rooms and suites within Raffles Jakarta.
For an afternoon tea session, Raffles Jakarta created a bespoke black tea creation with TWG tea, an iconic and luxury tea company from Singapore
 named Raffles Jakarta Tea.

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t +62 2988 0888

Biodegradable packaging is produced using biopolymers, molecules commonly found in living organisms, such as cellulose and proteins. It’s environmentally friendly packaging that has a low environmental impact. Starting in November 2022, Raffles Jakarta uses biodegradable materials for its To-Go packaging. The packaging breaks down quickly and decomposes over time since it’s generally made from discarded plant products.

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t +62 2988 0888

Experience the unlimited freshness of pure water from Alva water dispensers. Equipped with high-performance filtration, purification, and antimicrobial protection. Take part in reducing bottles of water usage in the room with Alva Water. Alva combines one of the best technology in water filtration and purification made to the highest standards. Alva water purification systems have been tested, approved, signed, sealed, and certified by the world’s top certification bodies.

NSF/ANSI

IAMPO R&T

WRAS

ETL/CE Safety Standards

ISO9001

WEEE (EU Only)

RoHS

For more information on Alva Water Certifications, please click here

certification

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Raffles Jakarta also encourages our guests to participate in the initiatives through “Sustainable Staycation”, where guests can upgrade their stay to the Suite category and participate in the hotel Upcycling Linen program.

At Raffles Jakarta, we intend to combine development with growth that respects the environment and local communities program. The current objective is to tackle Jakarta’s hotel textile waste problem while raising the public’s awareness and appreciation toward upcycling fashion with a collaboration project with JKT Creative and Ibu Rusun (Women in the family of subsidized housing)

Available in limited editions, the upcycled, hand-embroidered shirt and creative pouch will be gifted to the guests who book the Sustainable Staycation experience. For every stay in the Raffles Room category, guests will receive a creative Pouch, while guests in the Suite category receive the Shirt.

“Sustainability is at the heart of everything we do; for us, it is a new luxury. We feel that the modern-day luxury traveler is looking for sustainability in travel and contributing in some form to the environment and the community.”
Yves Mudry – General Manager of Raffles Jakarta.

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t +62 2988 0888

As part of the Raffles Jakarta commitment and raising sustainability awareness, the hotel is continuously working to eliminate unnecessary plastic packaging under its No Plastic Initiative. The initiative is part of Accor Sustainability Program and aims to eliminate all single-use plastic by 2023.

In collaboration with Penhaligon amenities, individual bottles of shampoo, conditioner, and shower gel have been replaced with Penhaligon’s amenity dispenser to reduce single plastic use and waste.

We also use biodegradable packaging that is produced using biopolymers, molecules commonly found in living organisms, such as cellulose and proteins. It’s environmentally friendly packaging that has a low environmental impact. Starting in November 2022, Raffles Jakarta uses biodegradable materials for its To-Go packaging. The packaging breaks down quickly and decomposes over time since it’s generally made from discarded plant products.

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Available for purchase at The Raffles Spa.

Tel +62 2988 0888

Raffles Jakarta’s Commitment to “Green Hospitality”
Enjoy a luxurious stay and participate in sustainable & community initiatives

Raffles Jakarta is deeply committed to sustainable value creation and actively gives back to the planet and the community. In line with our Sustainability Program, Raffles Jakarta aims to provide “Positive Hospitality” that creates links and positive outcomes for all our guests while striving relentlessly to reduce the impacts associated with our operations.

As part of this commitment, we meticulously calculate our greenhouse gas emissions to minimise our environmental impact. These calculations serve as a compass guiding us towards greener pastures, where our guests can gain insight into their own carbon footprint and join us in our efforts to combat climate change.

Together, we can make a meaningful difference for our planet and future generations. To calculate your carbon footprint and learn more about our sustainability efforts, visit the link below.

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t +62 2988 0888